Our Policy
Returns & Store Credit Policy
At ZakariyaNur, your absolute satisfaction is our highest priority. If you are not completely satisfied with your purchase, we gladly invite you to return your eligible item(s) in exchange for store credit.
Return Conditions
To qualify for a return and store credit, all items must meet the following criteria:
- Timeframe: Return requests must be initiated and shipped within 10 business days of delivery.
- Condition: Items must be unworn, undamaged, unaltered, and complete in their original packaging.
- Exclusions: Items purchased during seasonal sales or promotional periods are final sale and cannot be returned or exchanged.
The Return Process
- Request an Address: To initiate your return, please contact our concierge team at contact@zakariyanur.com to receive the correct return shipping address.
- Inspection: Once your package is received at our atelier, it will undergo a thorough quality inspection.
- Credit Issuance: Upon approval, store credit will be issued to your account for the original retail price of the item(s).
Exchanges
If you wish to make an exchange, simply use your issued store credit to purchase your preferred item directly through our online boutique.
Shipping & Liability Costs
- Shipping Fees: Please note that initial shipping costs are non-refundable. The customer is responsible for all return shipping fees.
- Transit Liability: ZakariyaNur is not responsible for the risk of loss or damage to items during return transit. We highly recommend using a trackable, insured shipping method.
Customer Support
For further assistance with your return or exchange, please reach out to our dedicated support team at contact@zakariyanur.com.
