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Shipping policy

 

SHIPPING & DELIVERY POLICY

Thank you for choosing ZakariyaNur. We are dedicated to ensuring your luxury fragrance selections arrive safely, swiftly, and in pristine condition. Below you will find the details of our shipping timelines, processing methods, and global delivery parameters.


1. Shipping Rates & Methods
To provide an effortless experience for our global clientele, we offer completely complimentary premium delivery on all orders.
  • Priority Insured Shipping: FREE for all destinations. This service includes a comprehensive tracking number and full package insurance to secure your transit from our atelier to your door.


2. Processing & Dispatch Timelines
  • Order Processing: Once your order is successfully placed, it enters our fulfillment pipeline. Meticulous preparation and packaging take 1 to 3 business days before dispatch.
  • Order Adjustments: If you need to modify your delivery details, please contact us immediately at contact@zakariyanur.com. Changes cannot be guaranteed once an order has been processed for dispatch.


3. Estimated Delivery Windows
Standard transit windows depend on the destination country selected at checkout. The general delivery timelines following dispatch are detailed below:
  • United Kingdom: 3 to 6 business days
  • Rest of the World: 3 to 14 business days
Please note: Actual delivery timelines will be clearly displayed during the checkout process before you confirm your final order.


4. Order Tracking & Delivery Updates
  • Confirmation Email: Immediately after purchasing, you will receive a confirmation email validating your order details.
  • Tracking Notification: As soon as your parcel is dispatched from our London facility, a secondary email will be sent containing a live carrier tracking link and an expected delivery date.
  • Account Dashboard: You can easily monitor the progress and status of your shipment at any time by visiting the Order History section within your secure account page on our website.


5. Transit Liability & Delivery Issues
Because we utilize fully insured courier services, your package is protected against loss or damage during outbound transit.
  • In the rare event that your package is marked as delivered but you have not received it, or if your package arrives structurally compromised, please reach out to our concierge team within 48 hours of the delivery timestamp.


6. Customer Concierge
At ZakariyaNur, we value your peace of mind above all else. If you have questions regarding customs, international delivery restrictions, or tracking updates, please permit us to assist you.
  • Dedicated Inquiry Support: contact@zakariyanur.com